1. What is DetalleShop?

DetalleShop is your premier destination for luxury fragrances, exquisite perfumes, and high-quality cosmetics. We offer a curated collection of products from renowned and emerging brands worldwide.

2. How can I contact DetalleShop?

You can reach our customer service team Contact Us detalleshop.es

3. Where do you ship?

We offer worldwide shipping. Shipping rates and delivery times vary based on your location. You can find detailed shipping information on our Shipping Policy page.

4. How long will it take to receive my order?

Delivery times depend on your location and the shipping method selected at checkout. Typically, domestic orders take 3-7 business days, while international orders can take 7-14 business days.

5. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the courier’s website.

6. What is your return policy?

We offer a 30-day return policy on most items. Products must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Please visit our Return Policy page for more details.

7. Are your products authentic?

Yes, all our products are 100% authentic. We source our inventory directly from authorized distributors and reputable suppliers to ensure quality and authenticity.

8. Do you offer gift wrapping?

Yes, we offer gift wrapping for an additional fee. You can select this option at checkout and add a personalized message if desired.

9. How can I find the right fragrance or cosmetic product?

Our website offers detailed descriptions and customer reviews to help you make informed decisions. If you need further assistance, our customer service team is happy to provide personalized recommendations based on your preferences.

10. Do you offer samples?

We occasionally include free samples with orders. Additionally, we sell sample sizes of selected fragrances, so you can try them before committing to a full-size bottle.

11. How can I stay updated on new arrivals and promotions?

Subscribe to our newsletter and follow us on social media to stay updated on new arrivals, special promotions, and exclusive events.

12. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. More details are available on our Payment Information page.

13. How do I create an account?

Creating an account is easy. Click on the "Sign Up" button at the top right corner of our homepage and fill in the required information. With an account, you can track orders, save your favorite products, and enjoy a faster checkout process.

14. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. Once an order is processed, we may not be able to make changes or cancellations. Our customer service team will assist you with any requests.

15. Do you offer discounts or loyalty programs?

Yes, we offer various promotions, discounts, and a loyalty program for our customers. Sign up for our newsletter and check our website regularly for the latest deals and program details.